Refund Policy

AlphaErec is advertised with a 60-day money-back guarantee. This is real, but the timing details matter more than the phrase “60-day guarantee” suggests.

What it sounds like

How It Reads

A straightforward window: try it for up to 60 days, and if you're not satisfied, request a refund.

What the written policy actually requires

Written Return Policy

The returned package must physically arrive at the return facility within 60 days of your original purchase date — not just be requested or shipped by then. All bottles, including empty and partially used ones, must be returned, and return shipping is the buyer's responsibility.

How to protect your refund eligibility

Contact customer support well before day 60 to request an RMA and written return instructions.
Return all bottles (empty, partial and unopened) with the requested order information.
Use trackable shipping and pay the return postage yourself.
Confirm the package will arrive at the facility within the 60-day window, accounting for transit time.

The policy currently lists this return facility: AlphaErec, 19655 E 35th Drive, Suite 100, Aurora, CO 80011. Don't mail a return without first obtaining authorization and confirming the address with support, since policies and facilities can change.

Our recommendation: mark the guarantee deadline on your calendar the day your order arrives, and start the return process well before day 50 if you're on the fence. Keep your receipt, tracking number and all correspondence.